Question 1

How does check-in work?

Accepted Answer

Check-in is fully digital. After completing the guest check-in you receive your personal access code – it opens the building entrance and your apartment. No key needed.

Question 2

When are check-in and check-out?

Accepted Answer

Check-in from 4:00 PM, check-out by 10:00 AM. With a booked late check-out, departure is at 1:00 PM. Your access code only works until your check-out time – once the door has closed, you can only get back in with the help of our support team. Checking out late without a booked or confirmed late check-out incurs a late check-out fee of €80.

Question 3

What if my access code doesn’t work?

Accepted Answer

Please contact us directly. We will help right away and can unlock the door remotely if needed.

Question 4

How do I get on the WiFi?

Accepted Answer

You will find a QR code in your apartment. Scan it, choose your apartment, enter the name of the person who booked – and you receive the network name and password.

Question 5

Where do I find my invoices?

Accepted Answer

All invoices are in your Loftigo profile under “Invoices” and can be downloaded as PDF at any time.

Question 6

Can I extend my stay?

Accepted Answer

Yes, as long as the apartment is still available. Please contact us early so we can secure the dates.

Question 7

Is smoking allowed?

Accepted Answer

No. Smoking is strictly prohibited in all Loftigo apartments and buildings.

Question 8

What should I do at check-out?

Accepted Answer

Please leave the apartment broom-clean, close the windows, switch off the lights and dispose of food and trash. Pack in good time: your code expires at your check-out time, and once the door has closed you can only get back in with the help of our support team.

How can we help you?

Hotel-quality towels

Digital check-in

WiFi included

Bed linen – always included

FAQ

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