FAQ

Check-in at Loftigo is fully digital. After completing the guest check-in, you will receive your personal access code. This code works for both the building entrance (if required) and your apartment.

Standard check-in starts at 4:00 PM. Standard check-out is at 10:00 AM. If you booked a late check-out, departure is at 1:00 PM. Your access code only works until your check-out time – once the door has closed, you can only get back in with the help of our support team. Checking out late without a booked or confirmed late check-out incurs a late check-out fee of €80.

Your personal access code is generated after completing the guest check-in. The code is valid only during your booked stay.

No. Your access code only becomes active at your booked check-in time. Early access is only possible if early check-in has been booked.

Please contact us directly. We can assist you or unlock the door remotely.

You will find a QR code in your apartment. Scan it, select your apartment, enter your email and confirm your email address. You will then receive the WiFi password automatically.

Email confirmation is required to receive your WiFi password. You will also receive occasional updates and offers. You can unsubscribe at any time.

You can find all invoices in your Loftigo profile under 'Invoices'. You can download them anytime as PDF.

Invoices are generated automatically after booking and usually sent by email. If you don't receive it, you can always find it in your profile.

Please transfer the booking amount and the security deposit separately. Combining both payments can delay processing and refund of your deposit.

Yes, extensions are possible if the apartment is still available. Please contact us early to secure availability.

You can leave earlier, but unused nights are not refundable.

No. Apartments are only secured after confirmed booking and payment.

Please do not attempt repairs yourself. Contact us directly and we will arrange support.

Please contact us immediately. We will prioritize urgent technical issues.

Your access code has expired by then, so you cannot get back in on your own. Contact our support team – we can open the apartment remotely for a short time, but not always immediately. So please pack in good time.

No. Smoking is strictly prohibited in all Loftigo apartments and buildings.

Parties are not strictly forbidden, but excessive noise and disturbances are not allowed. Quiet hours usually start at 10:00 PM.

Please treat the apartment with respect, avoid excessive noise, and follow the house rules available in the footer under 'For guests'.

A special cleaning fee may apply and can be deducted from your security deposit.

Yes. If you check out after your check-out time without a booked or confirmed late check-out, a late check-out fee of €80 applies. It covers the extra effort of rescheduling the cleaning and the handover to the next guests. It is not the same as the bookable Late Check-out extra – if you would like to leave later, please book that in advance.

Please leave the apartment broom-clean, close windows, switch off lights, remove food and dispose of trash. Your access code expires at your check-out time – pack in good time, because once the door has closed you can only get back in with the help of our support team.

No. Loftigo uses digital access only. Your code expires automatically after checkout.

You can always contact Loftigo support. We usually respond within 24 hours, often within a few hours.