House Rules

Please treat all furnishings and appliances with care. Used dishes should be cleaned and put back in the cupboards dry.

If any damage occurs, please let us know immediately – the quickest way is the messages function in your stay, or by phone. Don’t worry: small mishaps (e.g. a broken glass) usually do not have to be replaced.

Our rule on this: damage up to EUR 50.00 is on us – that is normal operation. Anything above that we look at case by case and with a sense of proportion; what matters is what happened, how it happened, and whether you told us about it. You only bear the cost if you or the people travelling with you caused the damage culpably and we can demonstrate this to you with supporting documents, which we will disclose to you. Damage you report to us yourself is never treated worse than damage we find ourselves.

Please be considerate of the neighbours and keep the volume – including music and TV – at a normal room level.

General quiet hours are from 10:00 p.m. to 6:00 a.m.

Visitors are welcome for short visits. Overnight stays by unregistered guests are not permitted and will not be accepted. If the number of guests changes, please let us know in advance so that we can adjust our preparations accordingly.

Cancelling directly through our team is possible. The people who arrive at check-in are the registered guests; changing guests during the stay is not provided for and is not permitted.

Please note: if the number of guests changes without prior notice, a fee of EUR 50.00 per person and night may apply. You remain free to demonstrate that the actual damage was lower.

Smoking inside the apartment is strictly prohibited. Please use designated outdoor areas if you wish to smoke.

Please note: smoking inside the apartment incurs a special cleaning fee of EUR 250.00. You remain free to demonstrate that the actual damage was lower.

Pets are not permitted in our apartments.

Assistance animals are exempt (in particular guide dogs, service dogs and signal dogs). Please tell us before arrival if you are bringing an assistance animal so that we can plan the cleaning accordingly.

Please note: bringing a pet that is not permitted incurs a special cleaning fee of EUR 250.00. You remain free to demonstrate that the actual damage was lower.

When leaving the apartment, please make sure that all windows and doors are closed and that all electrical appliances are switched off.

We accept no liability for lost valuables.

Only toilet paper and human waste belong in the toilet. In particular, please do not flush wet wipes, cleaning or cosmetic wipes, sanitary products, cotton buds, nappies, cat litter, toilet rim blocks or scented blocks – not even if the packaging describes them as “flushable”.

Food scraps, fat and oil do not belong in the sink or the drains. Please let fat cool down and dispose of it with the residual waste.

Please note: these items do not dissolve in waste water and are the most common cause of blocked pipes. Having a drain-clearing company remove such a blockage regularly costs several hundred euros. If the specialist firm’s report shows that a blockage was caused in this way, you bear those costs. You remain free to demonstrate that the damage was lower or that the cause was a different one.

Please separate household waste using the bins provided in the apartment.

Full waste bags should be placed in the outdoor containers in front of the building.

Check-out is by the time stated in your booking confirmation – by default 10:00 a.m., or the confirmed later time if you have booked a late check-out.

Important: your access code is only valid until that time and then expires automatically. Once the door has closed after that, you cannot get back in – re-entry is only possible with the help of our support team (help@loftigo.com, phone +49 2456 7059950) and is not always possible right away. Please pack in good time and check before leaving that you really have everything with you – chargers, fridge, bathroom, wardrobes.

Please note: if you do not check out on time without a booked or confirmed later check-out, a late check-out fee of EUR 80.00 applies. It covers the effort of our management and housekeeping team in rescheduling the cleaning and the handover to the next guests at short notice. This fee is not the same as the bookable "Late Check-out" extra – if you would like to leave later, please book it in advance. You remain free to demonstrate that the actual damage was lower.

The final cleaning is carried out by our professional service after your departure.

Even so, please remove any heavy soiling and leave the apartment swept clean on departure.

You receive two house keys from us. Please handle them carefully and report any loss immediately.

Please note: a fee of EUR 50.00 applies if keys are lost. If a security-relevant lock is affected (e.g. a main entrance door), the entire lock must be replaced; the Guest bears these costs. In each case you remain free to demonstrate that the actual damage was lower.

These house rules help us to keep our apartments in excellent condition for all guests. Thank you for your consideration – we wish you a pleasant stay at Loftigo.